Elevator - Service & Maintenance Manager

Key Responsibilities:

• Lead and manage complete service, preventive maintenance, and breakdown operations for elevators and home lifts.
• Supervise and mentor a team of service engineers, supervisors, and technicians across multiple locations.
• Ensure timely execution of Lift preventive maintenance schedules as per company SOPs and safety standards.
• Monitor and improve SLA adherence, response time, MTTR, and callback rates.
• Handle critical customer escalations and ensure quick issue resolution.
• Drive AMC / CMC service performance and renewal follow-ups where applicable.
• Conduct site inspections, service audits, and safety compliance checks regularly.
• Coordinate with projects, installation, spare parts, logistics, and customer support teams for smooth service delivery.
• Ensure availability of spare parts, tools, and technical resources.
• Track team productivity, attendance, and route efficiency.
• Prepare weekly / monthly MIS reports, service dashboards, and performance reviews.
• Conduct regular technical and safety training programs for the service team.
• Optimize service operations to improve customer satisfaction and cost efficiency.
• Ensure compliance with statutory safety regulations and internal quality standards.