Elevator - Manager Maintenance / Asst Manager

HI,

We have opening for Maintenance Manager / Assistant Manager role for Branch Location Kochi, Kerala

Company Profile:- ESCON Elevators is a leading manufacturer of elevators & escalators- with 36 years of experience with a long list of satisfied customers across the country and abroad. The manufacturing setup of ESCON comprises of state of the art facilities in terms of Research & Development, Production, Testing, and Quality assurance. Every installation of ESCON is backed by prompt and on-site maintenance support from qualified and trained engineers.

Job Designation :- Maintenance Manager

Reports to :- Branch Manager/HOD Maintenance

Department / Location :- Branch

Functional Area :- Maintenance

Key Result Areas:

• Responsible for regular Maintenance Quality & Safety Inspection
• Monitoring the day-to-day work & performance of Technicians & Supervisors and guiding them to better output
• Attending call-outs & troubleshooting
• Managing & effective utilization of resources (Manpower & time)
• Responsible for Repairs & TIS Management
• Effective client Management at the site
• Maintaining the elevator safeties in proper working condition and never by-pass any circuits.
• Daily basis On time reporting to Line Manager & Back Office

Roles & Responsibilities:

Preventive Maintenance Management

• Overall responsibility for the completion of Preventive Maintenance in the branch
• Responsible for arranging manpower and tools at the site
• Responsible for route creation, modification, etc
• Effective utilization of manpower & time at the site
• Periodic auditing of services done by technicians
• Conducting Safety & Quality inspections at the site, as per the target
• Reporting of completed works in FMS and back office; as applicable
• Ensure that the monthly maintenance schedule is systematically adhered to and no schedule is missed out
• Ensure that safety rules and procedures are adhered to at the site

Callout Management

• Responsible for Major breakdown complaints & guiding the team to solve the issue quickly
• Responsible for fault diagnosis, failure analysis & taking initiative.
• Checking callback history to identify repeated callbacks
• Take necessary action to rectify the root cause of the issue
• Responsible for callback reduction

Material Management

• Responsible for tools arrangement & control of tools
• Responsible for the usage of consumables under control
• Responsible for the return of defective spares, excess materials, etc
• Responsible for stock & branch store maintenance
• Ensuring stock is updated on monthly basis and maintained at the required level

Repairs & TIS / MOD Management

• Responsible to fulfil the TIS survey before AMC renewals
• Interacting with clients regularly as per target to resolve their quires, educate them about safety/comfort requirements and generate repair / MOD enquires
• Responsible for lead creation of TIS / MOD as per target
• Make sure TIS leads are converted into TIS offers (quotations) on time
• Responsible for converting TIS quotations into Orders
• Ensure that client approval on TIS Offers is received as quickly as possible
• Responsible for completion of repair works as per target time & cost

Manpower Management

• Monitor technicians attendance, behavior, knowledge, etc
• Responsible for Motivating, Guiding & Training team members on a routine basis
• Responsible for Tool Box meeting with all technicians on a routine basis to sort out any issues
• Identify the training needs of the technicians and organize suitable training programs from Branch

Customer Management

• Periodic & regular customer visits to engage with them.
• Ensure feedback is collected from all the customers, review their feedbacks & take necessary actions on the feedback.
• Monitor customer satisfaction scores monthly.
• Conduct a Customer Safety Awareness Program & provide rescue training to customers.
• A Minimum of 5 different ‘reference sites’ should be available at any point in time to show to new clients. These sites should be aesthetically pleasing, neatly maintained with utmost cleanliness, located in the premium area, etc.

Miscellaneous Activities

• Attending Maintenance Handover (MHO)
• Ticket (AMC, Repair, etc) assignment and assignment in FMS
• Follow up & Collection of Outstanding amounts towards AMC, TIS & MOD jobs
• Make sure that Sign Boards, Toll-Free stickers, and job cards are displayed on each site
• Responsible for co-ordination with back office and/or other departments, where necessary Adherence to client-specific policies, procedures, etc. (ex: PWD, MES, etc)
• Adherence to ESCON Safety & Quality policies; Smooth Implementation of new policies, methods, etc
• Any other tasks as may be assigned by Management / Branch from time to time

Reports:

• Reporting of completed works in FMS
• Responsible for submitting ‘Safety Inspection’ reports & their Action Plan
• Responsible for submitting ‘Quality Inspection’ reports & their Action Plan
• Service vouchers to be submitted on weekly basis to the Back Office

Supervision Exercised:

• Technicians

Personal Qualities (Essential):

• Adequate knowledge to read Lift drawings
• Ability to work under pressure
• Good organizational skills
• Technical knowledge of lift & escalator parts, Installation & repair works
• Good manpower handling skills
• Good customer relationship skills

If Interested please share your cv at [email removed].

Please share this job role with your friends and collogues who are Interested and looking for the same.

Thanks & Regards,

Rajni Singh

HR-TA