Electronic Data Interchange Specialist

Work Experience: 2 to 7 Years.

• Serve as a primary point of contact during the software implementation process for the customer.
• Capable of working on multiple projects and with multiple clients and/or partners.
• Complete implementation tasks and coordinate activities with the customer, trading partners and other implementation team members.
• Mostly focuses on mid-size to larger projects.
• Assist the customer with training and usage of the solution.
• Facilitate the EDI testing process.
• Assist the customer with the integration testing process, including understanding of integration functions and integration mapping changes.
• Configure software solution in order to meet customer business requirements.
• Verify that solution functionality is accurate and complete.
• Identify and communicate implementation issues and escalate to Implementation Manager and/or Project Manager (or appropriate parties).
• Follow the EDI Project Management Methodology on all projects
• Responsible for working with internal and external resources to drive the successful completion of a project.
• Prioritize tasks to meet customer expectations.
• Identify and communicate software and mapping issues to technology and mapping teams.
• Works directly with other Implementation Specialists, Mapping Specialists, and other resources on assigned projects to ensure EDI testing is complete and accurate
• Recognize and document issues or concerns uncovered during the implementation process in order to promote future problems from re-occurring
• Provide timely task updates to the on all assigned tasks and responsibilities to the assigned Project Manager or appropriate parties.
• Keep project tasks and other key information up-to-date

Requirements

• Experience performing and coordinating project tasks for software implementations with limited supervision.
• Proven ability to serve as a primary contact for a new customer implementation that includes all phases of project lifecycle: kickoff, configuration, testing, and production.
• Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
• Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
• Prior experience in configuring software applications, based on customer specifications
• Prior experience in testing software, or working with customers on testing processes
• Experience with Microsoft Office and Internet applications required
• General understanding of B2B, commerce, electronic data interchange (EDI), and supply chain processes required
• Familiarity with XML is preferred
• Experience with text editing and data mapping tools is preferred
• Experience with business systems such as QuickBooks, Sage, SAP, NetSuite, or Microsoft Dynamics is a plus
• Prior experience with TrueCommerce EDI products and services in an implementation role; or equivalent experience with or another B2B or EDI provider is desired.
• Experience with AI Tools such as Co-pilot or Claude desired
• Proven analytical, problem solving and troubleshooting skills
• Willingness to dedicate extra effort beyond standard working hours