Electrical Engineer

Role: Electrical engineer

Location: Mumbai

Desired Profile:

1. Diploma/ B.E./B. Tech in Electrical Engineering is preferrable.

2. Relevant work experience of 4 years in Graphic Art Industry especially in servicing of Printing equipment will be an added advantage.

3. Candidates with a very good knowledge of handling electrical requirements of offset/sheetfed/large format printing machinery are preferred.

4. Good business communication in English is mandatory.

5. Willing to travel extensively.

Key Responsibilities:

• Provide high-level technical service and support during equipment installations and servicing.
• Coordinate with Sales Team for customer complaints, sales opportunities, and parts sales.
• Develop customer support standards, improve response time and managing service operational costs.
• Comprehend project requirements and propose technical solutions in line with industry standards and company guidelines.
• Analyze electrical machinery and systems, optimizing their performance through application installation.
• Efficiently configure application settings to meet customer job requirements.
• Minimize downtime and disruption during service assignments.
• Ensure project completion within specified timelines through job scheduling and planning.
• Effectively organize and use tools, adhering to corporate guidelines.
• Execute Preventive Maintenance (PPM) activities as scheduled.
• Continuously adapt to different service assignments, enhancing problem-solving and technical skills.
• Maintain detailed service reports throughout the process.
• Recommend spare parts for optimal performance and cost-efficiency.
• Follow testing procedures to validate electrical system quality and reliability.
• Document work comprehensively, recording project details accurately.
• Timely escalates service issues and work towards logical resolutions.
• Promote service contracts, monitor warranty machines, and offer renewals for Annual Maintenance Contracts (AMCs).
• Share knowledge within the Service department to enhance expertise.
• Apply cost control concepts and take ownership of company assets.
• Gather market information for decision-making and service/product improvement.