Educational Counselor

Job Description – Education Sales Counselor / Inside Sales

Job Title

Education Sales Counselor / Inside Sales Executive

Location

Santacruz, Mumbai – On-site

Working Days & Timings

• 6-day working week
• One weekly off on a rolling basis
• Working hours: 10:00 AM – 7:00 PM

About the Role

We are looking for a motivated and target-oriented Education Sales Counselor / Inside Sales Executive to join our sales team.

The role involves engaging with high-intent leads, understanding parents requirements, guiding them through the enrollment process, and converting prospects into paying customers. The candidate will also be responsible for upselling and cross-selling relevant programs and products.

Key Responsibilities

Lead Engagement & Conversion

• Connect with inbound leads through calls, WhatsApp, and email.
• Understand customer requirements and conduct effective needs analysis.
• Convert qualified prospects into paying customers.
• Follow up regularly with prospective customers.

Upselling & Cross-Selling

• Recommend relevant advanced programs, bundles, and learning products.
• Achieve monthly sales and revenue targets.
• Identify opportunities to increase customer lifetime value.

Product Knowledge

• Develop strong knowledge of the company's products and programs.
• Clearly communicate product benefits, outcomes, and value to parents.
• Deliver confident and consultative sales pitches.

CRM & Pipeline Management

• Maintain accurate customer and lead information in the CRM.
• Track follow-ups, deal stages, and conversions.
• Ensure timely CRM updates and prevent lead leakage.
• Maintain daily call and sales activity records.

Customer Experience

• Understand and address customer queries professionally.
• Provide empathetic and solution-oriented guidance.
• Coordinate with internal support teams whenever required.

Market Feedback

• Share customer insights and feedback with relevant internal teams.
• Help improve sales campaigns, customer journeys, and product communication.

Key Performance Indicators (KPIs)

• Daily Calls: Minimum 80–100 connected calls, including new leads and follow-ups.
• Lead Conversion: Target conversion of 15–20% of qualified leads.
• Monthly Revenue: Achievement of assigned sales/enrollment targets.
• CRM Discipline: 100% CRM updates and timely follow-ups.
• Upselling/Cross-Selling: Contribution towards additional revenue through relevant products and programs.
• Customer Satisfaction: Maintain positive customer feedback after enrollment.

Candidate Requirements

• Graduate in any field.
• Excellent communication skills in English and Hindi.
• 1–3 years of experience in B2C inside sales, telesales, or customer success.
• Experience in EdTech or digital products will be preferred.
• Proven track record of achieving sales and conversion targets.
• Strong objection-handling and negotiation skills.
• Comfortable working in a target-driven environment.
• Good working knowledge of CRM systems, spreadsheets, and virtual communication tools.
• Strong interpersonal skills with an empathetic and consultative approach.
• Comfortable working 6 days a week, with one weekly off.

Nice to Have

• Experience in early-childhood education or parenting products.
• Experience with outbound calling or dialer systems.
• Knowledge of upselling and cross-selling techniques.
• Data-driven approach to sales.

Compensation & Benefits

• Salary: ₹35,000 – ₹45,000 per month, depending on experience and market standards.
• Incentives: Monthly performance-based incentives with uncapped earning potential.
• Work Mode: On-site, Santacruz, Mumbai.
• Flexible leave policy.
• Learning and development opportunities.
• Team activities, weekly huddles, and celebrations.

Career Growth

High-performing candidates can progress to roles such as:

Senior Inside Sales Executive → Team Lead → Sales Trainer

Growth opportunities are available within approximately 12–18 months, based on performance, leadership ability, and business contribution.