Education Counsellor

Role Overview:

As an Education Counselor at SSEI, you will be responsible for managing both new student acquisition and existing student engagement through inbound and outbound telephonic communication. You will guide prospective students toward the right courses while ensuring that current students continue to have an outstanding learning experience with us. Key Responsibilities:

1 Student Acquisition (New Enrollments).:

• Inbound and Outbound Calling: Reach out to prospective leads and handle incoming queries from students.
• Consultative Sales Approach: Understand the academic and career goals of prospective students and recommend suitable SSEI courses.
• Academic Counseling: Provide accurate information about course content, certification benefits, and career pathways.
• Follow-ups: Systematically follow up with leads to drive course enrollments and assist students in completing the admission process.
• CRM Management: Maintain detailed and accurate records of all student interactions, statuses, and next actions in Google Sheets and CRM.

Requirements:

Proficiency in Hindi and English (spoken) is a must.

Basic knowledge of tele-calling tools (e.g., Exotel), CRM systems, and Google Sheets.

Strong listening, communication, and persuasion skills.

A student-first attitude: If you're satisfied, tell others. If not, tell us.

Ability to multitask, prioritize, and manage time effectively.

Positive attitude, adaptability, and a willingness to learn and grow.