Edtech Operations - Jalandhar

About ZELL Education

ZELL Education is a fast-growing EdTech organization focused on delivering industry-relevant professional education programs. We work closely with students and corporate partners to ensure a seamless learning experience, strong outcomes, and high satisfaction through structured support and operational excellence.

As discussed, kindly find the job description below for the role of DTL Operations – Jalandhar:

• Handling client concerns/escalations proactively and promptly.

• Cross-vertical coordination across teams like Academics, Sales, Product, and Finance.

• Act as a single point of contact for all student concerns and queries for assigned clients.

• Manage end-to-end resolution within defined SLAs while ensuring high satisfaction scores.

• Liaise with internal teams (Academic, Tech, and Operations) to close student issues efficiently.

• Analyze student feedback and identify areas for process improvement.

• Maintain CRM records, ticketing systems, and update case logs accurately.

• Proactively engage with students to ensure ongoing satisfaction and retention.

• Minimum 2–4 years of experience in handling and servicing B2B clients and students, preferably from the education or any service-driven industry.

• Strong interpersonal and communication skills (spoken and written).

• Ability to multitask and manage pressure in a fast-paced environment.

• Problem-solving mindset with a customer-first attitude.

• Basic proficiency in CRM tools (Zoho, Freshdesk, or similar platforms).

• • Open to travel.