eDiscovery Client Services Project Manager

Job Profile: Client Services Project Manager
Job Families for Job Profiles: Client Services
Primary Location: Pune
Shift: Night Shift
Mode: On-site

Job Summary

The Project Manager, Client Services is responsible for managing client relationships and eDiscovery matters from planning through delivery. The role serves as a primary client contact, ensuring projects are delivered accurately, on time, and in line with client requirements and service standards.

The Project Manager will coordinate with operations, technical teams, and Client Services leadership to manage project schedules, deliverables, risks, and client expectations across multiple concurrent matters.

Essential Job Responsibilities

• Serve as the primary point of contact for assigned clients and matters, owning day-to-day service delivery and client communication.
• Manage eDiscovery projects throughout the project lifecycle, ensuring requirements, timelines, quality standards, and deliverables are met.
• Translate client requirements into operational work requests and coordinate execution with internal teams.
• Develop and manage project schedules, priorities, dependencies, and deadlines across multiple concurrent matters.
• Proactively communicate project status, risks, changes, and deliverables to clients and internal stakeholders.
• Identify and resolve project or client issues, escalating critical matters to Client Services leadership when appropriate.
• Maintain accurate project documentation, status information, and matter-specific reporting.
• Coordinate eDiscovery workflows including data intake, processing, review, hosted data, and productions.
• Manage review-platform requirements in Relativity, including user requests, database administration, layouts, views, fields, searches, batch sets, and reporting.
• Support matter-specific requirements such as privilege workflows, media tracking, and client reporting.
• Monitor project budgets, estimates, and billing information and obtain appropriate approvals for costs outside agreed parameters.
• Ensure effective handoffs across global teams and shifts to maintain continuity of client service.
• Collaborate with operational and technical teams to drive process improvements, efficiency, and a consistent client experience.

Required Qualifications & Characteristics

• Bachelors degree in Technology, Law, or an equivalent discipline.
• Minimum 7+ years of experience in eDiscovery Client Services, eDiscovery consulting, project management, or related eDiscovery operations.
• Strong knowledge of the eDiscovery lifecycle, including data processing, document review, productions, and database management.
• Hands-on experience with Relativity and eDiscovery review workflows.
• Proven ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
• Strong client relationship management skills with the ability to understand requirements and proactively manage expectations.
• Excellent written and verbal communication skills, with confidence communicating directly with clients and internal stakeholders.
• Strong problem-solving skills with the ability to identify and manage project risks and issues.
• Ability to work effectively across client-facing, operational, and technical teams in a global environment.
• Willingness to work US business hours (India night shift), with flexibility to work weekends based on business requirements.
• Proficiency in Microsoft Excel and PowerPoint; experience with reporting or Business Intelligence tools is an advantage.
• Ability to adapt to evolving eDiscovery technologies, processes, and client requirements.