Edge Devices - Opeartion Engineer

Edge Devices - Operations Engineer

Job Description:

• Experience in IoT Devices working and troubleshooting understanding their E2E capabilities.
• Hands on technical troubleshooting, issue investigations for IoT Devices and AWS cloud Platform through close coordination with multiple stakeholders.
• Maintain & support network and connectivity devices by acquiring technical expertise.
• Understand and improve the monitoring capabilities created through multiple toolsets (AWS CloudWatch, Splunk etc.)
• Strong on incident management and adherence to SLAs
• Maintain pipelines in GitLab and own the release responsibilities.
• Creation and maintenance of Operations documentation.
• Work in dynamic Agile environment with DevOps way of working to support global and local business units in complex and cross-technology landscape
• Collaborate with Technology leads, development teams, partners, Users and support teams for issue investigation and resolution
• Contribute and manage E2E Incident lifecycle and ensure SLA and KPI adherence according to service management practices

Education & Experience:

• University degree in Information technology, electronics engineering or equivalent
• Minimum experience of 3+ years in supporting applications hosted on AWS Cloud

Technical skills:

• Desired:
• Exposure working on IoT devices & Connectivity
• Hands-on AWS Cloud operations experience and knowledge of AWS IoT concepts
• Maintain GitLab CI/CD pipelines
• Working experience on ticketing tool (e.g. ServiceNow) and Jira
• DevOps and agile ways of working experience
• Nice to have:
• Exposure to AWS Services like CloudWatch, Cloud Trail, Cognito, IAM, Lambda, Step-functions, MSK, ECR, ECS,
• AWS Technical certifications (preferably SysOps Admin) will be added advantage
• Exposure to JavaScript and Scripting languages like Python/Shell
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