Ecommerce Operations Executive

Role Summary

We are looking for a proactive and dependable Ecommerce Operations Executive (1-3 Years) to

oversee daily warehouse, dispatch, and returns processing activities. The role includes

managing the packing team, ensuring accurate and timely order and return processing,

maintaining operational documentation, and coordinating with internal departments for seamless

workflow execution. Prior hands-on experience in a D2C (Direct-to-Consumer) brand or e-

commerce environment is mandatory for this role.

The ideal candidate should possess strong organizational skills, attention to detail, and the

ability to efficiently manage operational responsibilities in a fast-paced environment.

Key Responsibilities

● Manage inward shipment receiving, verification, and storage allocation

● Handle labeling, counting, and processing of new and bulk shipments

● Manage packaging and order processing across all sales platforms

● Supervise the packing team to ensure accurate, timely, and quality dispatches

● Coordinate with logistics partners for pickups, dispatches, and shipment tracking

● Monitor stock movement and report discrepancies if any

● Coordinate with internal teams for smooth order processing and workflow management

● Manage manpower planning and arrange porter support whenever required

● Maintain warehouse discipline, workflow efficiency, and operational support activities

● Process return orders received from all sales platforms and marketplaces on a daily and

bulk basis

● Verify returned items for quality, condition, and completeness before restocking or write-

off

● Coordinate with logistics partners for return pickups, reverse shipments, and shipment

tracking

● Manage wrong and damaged return tickets and initiate replacement, refund, or

exchange workflows

● Update return status and disposition accurately and in a timely manner in operational

systems

● Investigate and resolve return discrepancies, including missing, mismatched, or short

items

● Maintain return records and generate periodic return/RTO (Return to Origin) reports

● Coordinate with customer service and finance teams for refund processing and

reconciliation

● Maintain and update operational records related to orders, inventory, dispatches, and

returns

Required Skills

● Mandatory hands-on experience working in a D2C (Direct-to-Consumer) brand or e-

commerce operations environment

● Basic understanding of warehouse, dispatch, inventory, shipment, and returns

operations

● Strong organizational, coordination, and multitasking skills with the ability to manage

daily operational activities efficiently

● Ability to supervise a small team, maintain discipline, and ensure timely completion of

work

● Experience in return order processing, reverse logistics, and RTO management

● Basic computer proficiency, including Excel, Google Sheets and SAP for operational

tracking and reporting

● Good attention to detail in packaging, labeling, order processing, and stock management

● Strong communication, coordination, and problem-solving abilities

● Ability to work in a fast-paced environment and handle operational pressure effectively

● Quick learner with a responsible, proactive, and adaptable approach toward operations

● SAP knowledge

Qualifications

● 1-3 years of experience in operations, warehouse, dispatch, logistics, or supply chain

roles

● D2C (Direct-to-Consumer) brand experience is mandatory

● Graduate or equivalent qualification preferred

● Experience working in e-commerce or product-based warehouse is a plus