Ecommerce operations Executive

At Nerige Story we work closely with India's artisans digging deep into India's artisanal heritage with a goal to reimagine and present traditional clothing in a way that is completely refreshing and unique. We are a young E-commerce business and we are looking for a Ecommerce operation executivet to manage all our sales, support & operations across various platforms including brand website, social media & Whatsapp. This is an excellent opportunity to be part of a company that is on a rapid growth trajectory. The role will report directly to the co-founders.

Responsibilities

• Respond to all incoming enquiries on Social Media and other chat based business platforms such as Whatsapp
• Respond to all incoming voice based sales & support enquiries
• Have a sales mindset- approach each customer conversation with the intent to close
• Ensure all customer support and service requests are addressed in a timely manner
• Respond via email for all customer exchange & return requests
• Use shipping aggregrator platform to ship & dispatch orders
• Ensure dispatch scehdules are adhered to strictly
• Coordinate with the dispatch team to ensure smooth and time dispatch
• Manage all escalations for exchanges/ returns
• Upload products on the website during new collection launches

Qualifications

• Minimum of 1-2 years relevant experience
• Self motivated and an inclination to work independently
• Prior experience in customer support/ chat support
• Fluency in Microsoft Office suite ( Excel, Word, PowerPoint, etc.)
• Bachelors Degree

Remuneration

As per Industry standards.