Ecommerce Intern/Executive

Key Responsibilities

Amazon Marketplace Operations

· Manage daily Amazon FBA and FBM operations.

· Create and process FBA shipment plans.

· Coordinate inventory replenishment to Amazon fulfillment centers.

· Monitor FBA inventory health and recommend replenishment schedules.

· Process and manage FBM orders from receipt to dispatch.

· Handle Amazon order exceptions, returns, reimbursements, and claims.

· Monitor account health metrics and ensure compliance with Amazon policies.

· Coordinate with internal teams to maintain product listings and inventory availability.

Website Order Management

· Process and manage all orders received through the company's website.

· Verify orders and coordinate timely dispatch.

· Monitor order status until successful delivery.

· Handle customer order queries related to shipping, cancellations, and returns.

· Ensure accurate inventory synchronization between the website and warehouse.

Logistics Coordination

· Coordinate with logistics partners such as Shiprocket, Delivery Now, and other courier providers.

· Schedule daily pickups and monitor shipment movement.

· Resolve shipment delays, RTOs (Return to Origin), lost shipments, and delivery disputes.

· Track courier performance and escalate operational issues when required.

· Maintain courier documentation and shipping records.

Inventory & Warehouse Management

· Monitor stock levels across Amazon FBA, FBM, and website inventory.

· Coordinate with warehouse teams for timely order fulfillment.

· Maintain inventory accuracy and conduct periodic stock reconciliation.

· Prevent stock-outs and overstock situations through effective planning.

Reporting & Analytics

· Prepare daily and weekly order fulfillment reports.

· Track KPIs including order processing time, dispatch SLA, delivery performance, return rates, and inventory levels.

· Analyze operational data to identify opportunities for process improvements.

· Generate reports for management on sales, inventory movement, and logistics performance.

Process Improvement

· Develop and implement SOPs for e-commerce operations.

· Identify operational bottlenecks and recommend improvements.

· Coordinate with cross-functional teams including Sales, Marketing, Customer Support, and Warehouse Operations to ensure smooth execution.

Required Skills

· Experience managing Amazon Seller Central (FBA & FBM).

· Experience managing Shopify, WooCommerce, or similar D2C e-commerce platforms.

· Knowledge of Shiprocket, Delivery Now, and courier management platforms.

· Strong understanding of inventory management and warehouse operations.

· Excellent coordination and communication skills.

· Proficiency in Microsoft Excel or Google Sheets.

· Strong analytical and problem-solving abilities.

· Ability to multitask in a fast-paced environment.

Preferred Qualifications

· Bachelor's degree in Business, Commerce, Supply Chain, Operations, or a related field.

· 2–3 years of experience in e-commerce operations.

· Experience in FMCG, nutraceutical, healthcare, or D2C brands is preferred.

· Familiarity with Amazon advertising, marketplace analytics, and OMS/ERP systems is an added advantage.

Key Performance Indicators (KPIs)

· Order processing accuracy.

· Same-day dispatch percentage.

· Amazon FBA inventory availability.

· Website order fulfillment SLA.

· RTO percentage.

· Inventory accuracy.

· Courier performance and delivery timelines.

· Customer order satisfaction.

· Stock replenishment efficiency.

What We Offer

· Opportunity to work with a fast-growing health and wellness brand.

· Performance-based incentives.

· Career growth in the rapidly expanding D2C and e-commerce industry.

· Collaborative and entrepreneurial work environment.