Ecommerce Customer Service Specialist

Key Responsibilities:

•        Handle customer queries on WhatsApp, Email and Instagram DMs/comments

•        Confirm COD orders via calls and WhatsApp

•        Recover abandoned carts and assist customers in completing purchases

•        Help customers with sizing, fit and order-related queries

•        Coordinate with operations team for smooth order processing

•        Encourage prepaid conversions wherever possible

Preferred:

•        Ecommerce / D2C experience

•        Good communication skills in Hindi & English

•        Comfortable with calls, WhatsApp and Instagram handling

•        Proactive and customer-focused mindset