Ecommerce and Physical Sales Executive

Company Description Kim Chemicals Ltd is a 40 year old Mumbai-based company headquartered at 402, Makhija Royale, SV Road, Khar West, Mumbai, Maharashtra, India. The organization operates executive offices and supports commercial and operational activities across its business lines. Team members work closely with customers, partners, and internal stakeholders to ensure smooth day-to-day business operations. The company values professionalism, reliability, and a strong focus on customer relationships. Joining Kim Chemicals Ltd offers an opportunity to contribute to a growing organization in a dynamic urban business environment.

Role Description The Ecommerce Sales Executive is a full-time, on-site role based in Mumbai. This role involves managing online sales channels - primarily Amazon and Flipkart, listing and updating products on e-commerce platforms, and monitoring pricing, promotions, and inventory. The Ecommerce Sales Executive will handle customer inquiries, coordinate order processing and shipment with internal teams, and track sales performance and key metrics. Responsibilities include identifying opportunities to improve conversion rates, creating basic sales reports, and collaborating with marketing or operations teams to enhance the online customer experience. The role also requires maintaining accurate records, ensuring compliance with platform policies, and supporting business growth through proactive communication and follow-up with customers.

You must be based in or near Mumbai. You must be present in the office - this is not a hybrid / WFH role.

Qualifications

• Ability to manage ecommerce platforms, product listings, pricing, and promotions with attention to detail.
• Strong customer service skills, including handling inquiries, resolving issues, and maintaining professional communication.
• Basic proficiency in data analysis and reporting, including tracking sales, conversions, and inventory status.
• Good organizational and time-management skills to handle multiple tasks and deadlines in a fast-paced environment.
• Comfort working with office productivity tools (such as spreadsheets, email, and web-based dashboards).
• Excellent written and verbal communication skills in English; knowledge of local languages in Mumbai is an advantage.
• Ability to collaborate with cross-functional teams and work independently with minimal supervision.
• Prior experience in ecommerce, sales, or retail operations is preferred; a diploma or degree in business, commerce, or a related field is beneficial.
• Preferably owns a two wheeler to do local sales and knowledge of local market to do FMCG sales.