Ecommerce Analyst

Job Title: E-commerce Analyst

Experience: 5+ Years Location: Hebbal, Bengaluru (5 Days Work from Office)

Working hours: 3.00 PM to 12.00 AM IST (Transportation Provided) Key Priorities:

• Customer Experience Excellence: Ensure all digital touchpoints deliver a seamless, intuitive, and high-quality user experience.
• Testing & Quality Assurance: Drive thorough UAT execution across platforms, ensuring defect-free releases and business alignment.
• Project & Enhancement Support: Support Sr. BA in validating requirements and ensuring successful implementation of projects and enhancements.
• Analytics & Data Validation: Ensure accuracy of tracking mechanisms (GA4, events, tags) and validate customer interaction data.
• Cross-functional Collaboration: Work closely with IT, Product Owners, Marketing, and Business teams to ensure alignment and quality delivery.
• Continuous Improvement: Identify gaps in customer journeys and recommend enhancements to improve usability and conversions.

Required Qualifications

• Bachelors degree in Business, Technology, or related field
• 5-6+ years of experience in

E-commerce, UAT, or Digital Customer Experience roles

• Hands-on experience in

User Acceptance Testing (UAT) across web platforms

• Understanding of

e-commerce workflows and customer journeys

• Basic to intermediate knowledge of

web analytics tools (GA4 preferred)

• Familiarity with

SEO fundamentals and validation techniques

• Experience working with

e-commerce platforms (Magento, Salesforce, etc.) is a plus

• Strong analytical and problem-solving skills with attention to detail
• Ability to understand

front-end and downstream system dependencies

• Experience in

test case creation, defect tracking, and release validation

• Strong communication and stakeholder coordination skills
• Ability to manage multiple tasks and work in a fast-paced environment
• Self-starter with a strong ownership mindset and focus on quality

Responsibilities:

• Perform

end-to-end User Acceptance Testing (UAT) across multiple e-commerce websites, including front-end, backend/downstream systems, and integrations.

• Validate

customer journeys including product discovery, search, navigation, cart, checkout, and post-purchase flows.

• Create and execute

detailed test cases and test scenarios aligned with business requirements and customer experience goals.

• Identify, log, track, and validate

defects and issues , ensuring timely resolution in collaboration with IT teams.

• Support the

Senior Business Analyst in project and enhancement testing, validation, and release readiness.

• Perform

UAT for new projects, features, and enhancements , ensuring alignment with business requirements and UX expectations.

• Validate

data tracking and analytics implementation , including GA4 events, tagging, and reporting accuracy.

• Conduct

basic SEO validations such as metadata, indexing, redirects, and page structure to ensure compliance with best practices.

• Analyse

customer behavior and experience insights using analytics tools to identify friction points and improvement opportunities.

• Collaborate with cross-functional teams including

IT, Product, Marketing, and Analytics to ensure seamless execution.

• Support

release validation and post-production checks , ensuring smooth deployment and minimal customer impact.

• Assist in

process documentation, test documentation, and UAT best practices .

• Continuously identify opportunities to improve

customer experience, usability, and conversion rates .