Early Lifecycle Manager

Roles and Responsibilities :

• Manage client relationships to ensure high levels of customer satisfaction, retention, and growth through effective communication, issue resolution, and proactive service delivery.
• Develop and implement strategies to increase customer engagement, loyalty, and advocacy by identifying opportunities for upselling and cross-selling services.
• Collaborate with internal teams to resolve complex issues promptly and efficiently while maintaining a focus on delivering exceptional customer experiences.
• Analyze key performance indicators (KPIs) such as churn rate, Net Promoter Score (NPS), and Customer Health Scores to identify areas for improvement in client servicing.

Job Requirements :

• 2-5 years of experience in IT Services & Consulting industry with a strong background in client servicing or account management.
• Proven track record of delivering outstanding customer satisfaction ratings through excellent communication skills, empathy for customers' needs, and ability to resolve conflicts effectively.
• Strong understanding of technology solutions used in the IT Services & Consulting industry; knowledge of relevant software applications such as CRM systems would be an asset.