E2E Service Expert
Ericsson · Noida · onsite · Posted 63d ago
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About this role
About this opportunity:
At Ericsson, we are currently seeking qualified candidates for the position of E2E Service Expert. This remarkable opportunity calls for an individual with broad-ranging, multi-technology and multi-vendor know-how, as well as a robust comprehension of Mobile Networks architectures, whether legacy or cloud-based. Your primary role will be to guide and aid in the implementation and transformation of end-to-end multidomain customer projects and the ongoing improvements of end-to-end service and automation.
What you will do:
- Create a pool of service level experts, helping shift business focus from maintaining domain KPIs to improving end-to-end service KPIs.
- Cooperate with CUs, partaking in new feature tests, offering improvements request, and suggesting new ones.
- Execute local Strategy Infrastructure Product (SIP) Life Cycle Management (LCM) activities regarding new or enhanced service and resource deployment.
- Take on a driving role in the comprehensive automation in customers networks, utilizing cross-domain and end-to-end competencies.
- Lead investigations during multidomain troubleshooting and ensure consistent analysis across all areas.
- Participate in presales, building relations with new and potential customers, performing thorough E2E solution and impact analyses.
- Propose enhancements to the E2E solution, aiming to boost service quality or network maintenance efficiency.
- Ericsson Operations Engine - Mode Of Operations.
- Overall understanding of Automation.
- Incident management.
- Algorithms.
- Service Quality.
- Customer Experience Improvement.
- AEO E2E Technical Solutions.
- E2E Solution Design.
- Network Performance.
- Service Delivery Business Understanding.
- Quality Assurance.
- E2E Customer Experience.
- Business Process Improvement.
- ITIL Framework.
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About Ericsson
Ericsson
Telecom
22.3k+
employees
1876
150 years old
Stockholm, Sweden
Sweden
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Why join Ericsson?
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
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