E-Relationship Associate - Freshers / Chennai - Non Voice (Night shift)

E-Relationship Associate – Email & Chat Support

Experience: Freshers / 0–2 Years

Qualification: Any Graduate

Job Type: Full-Time

Shift: UK/US Rotational Shifts

Work Mode: [Work from Office / Hybrid / Remote]

Job Overview

We are looking for an E-Relationship Associate to handle customer queries through Email and Live Chat. This is a Non-Voice Customer Support role requiring strong written English communication and good customer-handling skills.

Key Responsibilities

• Handle customer queries through email and chat.
• Understand customer concerns and provide accurate solutions.
• Maintain professional and courteous communication.
• Resolve queries within the defined turnaround time.
• Escalate complex issues to the appropriate team.
• Maintain accurate records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.
  
  

Requirements

• Any Graduate; Freshers can apply.
• Good written and verbal communication skills.
• Strong English reading and writing skills.
• Good typing and computer skills.
• Ability to multitask and handle multiple customer conversations.
• Customer-focused attitude and good problem-solving skills.
• Willingness to work in UK/US rotational shifts.
  
  

Important

This is a Non-Voice role. Candidates will communicate with customers primarily through Email and Chat.

Skills: communication,live,chat,communication skills,customer,email,customer support,customer experience