E -Commerce Supply Operations Associate

ROLES & RESPONSIBILITIES

• Order Management: Monitor incoming marketplace orders and oversee the complete fulfillment cycle.
• Logistics Coordination: Partner with courier services to ensure timely shipping and handle delivery exceptions.
• Vendor Operations: Manage seller onboarding, monitor vendor compliance, and resolve order dispatch delays.
• Inventory Control: Track stock levels across warehouses to prevent stockouts and overstock situations.
• Returns & RTO: Oversee the Return-to-Origin (RTO) process and manage quality checks for returned goods.
• Process Optimization: Identify bottlenecks in daily workflows and implement scalable tech-driven solutions.

Qualifications & SkillsExperience:

• 1- 4 years in e-commerce operations, logistics, or supply chain management.
• Tech Savvy: Advanced proficiency in MS Excel, ERP systems, and e-commerce dashboard management.
• Problem Solving: Ability to thrive in a fast-paced environment and make quick, data-driven decisions.
• Communication: Strong negotiation and coordination skills to manage external vendors and logistics partners.