E-commerce Sales & Conversion Executive

Company: MagickHome

Location: Bengaluru / HSR Layout 6

Experience: 1–2 years

Department: E-commerce

About MagickHome

MagickHome is building a modern furniture e-commerce business, offering products across sofas, beds, dining, and other home categories. We are looking for someone who can help turn customer interest into actual sales.

The Role

• You will own the follow-up and conversion of leads generated through our e-commerce business. This includes abandoned carts, product enquiries, prospective customers, and B2B enquiries.
• You will speak to customers, understand their requirements, answer questions, address concerns, and follow through until the opportunity is converted or closed.
• This is not just a calling role. It is a customer conversion role with a direct impact on e-commerce revenue

What You Will Do

• Call and follow up with abandoned cart, checkout, website, campaign, and B2B leads.
• Understand customer needs and help them choose the right product.
• Handle questions around pricing, product features, delivery, and purchase decisions.
• Convert qualified leads through calls, WhatsApp, and other relevant channels.
• Maintain lead updates and follow-up records in the CRM.
• Coordinate with internal teams to resolve customer queries.
• Work towards lead conversion and revenue targets.

What We Are Looking For

• 1–2 years of experience in tele calling, inside sales, tele sales, or customer conversion.
• Strong communication skills in English and Hindi. Tamil or Kannada is a plus.
• Comfortable speaking with customers and handling sales conversations.
• Good listening, follow-up, and objection-handling skills.
• Organized, persistent, and driven by results.
• Comfortable using CRM tools, WhatsApp, and spreadsheets.

Experience in e-commerce, D2C, furniture, or high-consideration products will be an advantage.