E Commerce Operations Executive

Job Description - Ecommerce Operations Executive

Role Summary -

We are looking for a proactive and dependable Ecommerce Operations Executive (1-3 Years) to oversee daily warehouse, dispatch, and returns processing activities.

The role includes -

• managing the packing team, ensuring accurate and timely order and return processing,

• maintaining operational documentation, and coordinating with internal departments for seamless workflow execution.

• Prior hands-on experience in a D2C (Direct-to-Consumer) brand or e-commerce environment is mandatory for this role.

• The ideal candidate should possess strong organizational skills, attention to detail, and the ability to efficiently manage operational responsibilities in a fast-paced environment.

Key Responsibilities

• Manage inward shipment receiving, verification, and storage allocation

• Handle labeling, counting, and processing of new and bulk shipments

• Manage packaging and order processing across all sales platforms

• Supervise the packing team to ensure accurate, timely, and quality dispatches

• Coordinate with logistics partners for pickups, dispatches, and shipment tracking

• Monitor stock movement and report discrepancies if any

• Coordinate with internal teams for smooth order processing and workflow management

• Manage manpower planning and arrange porter support whenever required

• Maintain warehouse discipline, workflow efficiency, and operational support activities

• Process return orders received from all sales platforms and marketplaces on a daily andbulk basis

• Verify returned items for quality, condition, and completeness before restocking or write-off

• Coordinate with logistics partners for return pickups, reverse shipments, and shipment tracking

• Manage wrong and damaged return tickets and initiate replacement, refund, or exchange workflows

• Update return status and disposition accurately and in a timely manner in operational systems

• Investigate and resolve return discrepancies, including missing, mismatched, or short items

• Maintain return records and generate periodic return/RTO (Return to Origin) reports

• Coordinate with customer service and finance teams for refund processing and reconciliation

• Maintain and update operational records related to orders, inventory, dispatches, and returns

Required Skills

• Mandatory hands-on experience working in a D2C (Direct-to-Consumer) brand or e-commerce operations environment

• Basic understanding of warehouse, dispatch, inventory, shipment, and returns operations

• Strong organizational, coordination, and multitasking skills with the ability to manage daily operational activities efficiently

• Ability to supervise a small team, maintain discipline, and ensure timely completion of work

• Experience in return order processing, reverse logistics, and RTO management

• Basic computer proficiency, including Excel, Google Sheets and SAP for operational tracking and reporting

• Good attention to detail in packaging, labeling, order processing, and stock management

• Strong communication, coordination, and problem-solving abilities

• Ability to work in a fast-paced environment and handle operational pressure effectively

• Quick learner with a responsible, proactive, and adaptable approach toward operations

• SAP knowledge

Qualifications

• 1-3 years of experience in operations, warehouse, dispatch, logistics, or supply chain roles

• D2C (Direct-to-Consumer) brand experience is mandatory

• Graduate or equivalent qualification preferred

• working in e-commerce or product-based warehouse is a plus