E-commerce & Operations Executive
EVEMEN · Jaipur · onsite · Posted 36d ago
About a minute. You'll make an account on the way through.
About this role
We are looking for an E-commerce & Operations Executive to manage our day-to-day D2C operations, order fulfilment, dispatch and basic customer coordination.
Role & responsibilities
* Manage Shopify orders from order placement to dispatch and delivery.
* Managing daily picking, packing, and dispatch of orders and consignments.
* Monitor pending, delayed, cancelled and split shipments.
* Manage COD/prepaid orders and payment status.
* Track NDR, RTO, returns and exchanges.
* Coordinate with courier/logistics partners.
* Maintain accurate daily MIS and Google Sheets.
* Track key metrics such as orders, fulfillment, dispatch, COD %, RTO %, returns, NDR and pending orders.
* Maintain inventory accuracy and coordinate with the warehouse team.
* Handle all customer queries through WhatsApp, calls, Instagram DM and email providing adequate solutions.
* Identify operational issues and escalate them to the management.
* Help implement and manage Shopify/WMS.
* Full end to end dispatchment & cordination with our aggregators and retail partners
Requirements
* 24 years of experience in D2C/e-commerce operations.
* Shopify experience preferred.
* Good knowledge of Excel/Google Sheets.
* Experience with courier/OMS/WMS platforms preferred.
* Good English communication and customer-handling skills.
* Strong attention to detail and ability to manage multiple tasks.
* Fashion/apparel e-commerce experience is a plus.
We are looking for someone who can independently manage the daily e-commerce operation and ensure that orders move smoothly from Shopify warehouse dispatch customer.
Preferred candidate profile
Location: Jaipur | Work from Office
Experience: 2 years minimum-{ preferably fashion business
Salary: 50,00060,000/month, depending on experience
Age- 25-30 years
Preference - Male
Sourced from naukri