E-commerce Operations Executive D2C Fashion | Hyderabad

Company: Sirii
Location: HITEC City, Hyderabad
Job Type: Full-time | Work from Office
Experience: 1-3 years
Industry: D2C Fashion / E-commerce

About Sirii

Sirii is an early-stage D2C fashion brand building a premium saree brand for modern Indian women.

We are building the company lean, carefully and with a strong focus on product, customer experience and profitable growth.

We are looking for an E-commerce Operations Executive who can take ownership of our daily e-commerce operations and work closely with the founder.

This is not a data-entry job. You will be responsible for making sure the business runs smoothly every day.

What You Will Own

1. Orders & Fulfilment

• Manage orders from confirmation to delivery.
• Handle COD verification and order confirmation.
• Coordinate packing, shipping and courier pickups.
• Track delayed, failed and undelivered orders.
• Monitor and reduce RTOs.

2. Inventory Management

• Maintain accurate SKU-level inventory.
• Track stock received, sold, returned and damaged.
• Identify fast-moving and low-stock products.
• Reconcile physical stock with system stock.
• Ensure inventory data is always accurate.

3. Returns & Customer Experience

• Manage returns, exchanges and refunds.
• Handle customer queries through WhatsApp and Instagram.
• Resolve customer issues quickly and professionally.
• Track recurring complaints and identify patterns.

4. Website & E-commerce

• Upload and update products.
• Maintain product information, pricing, images and inventory.
• Manage collections and product visibility.
• Check the mobile shopping and checkout experience.
• Identify and report website/order issues.

5. Daily Business Reporting

Maintain a simple daily dashboard covering:

Orders | Revenue | AOV | Delivered | RTO | Returns | Inventory | SKU-wise Sales | Ad Spend / Basic Marketing Metrics

But we don't want someone who only sends numbers.

We want you to answer:

What happened? Why did it happen? What should we do next?

What Were Looking For

Must Have

• 13 years of hands-on e-commerce operations experience.
• Experience managing orders, inventory, fulfilment and returns/RTOs.
• Good Excel / Google Sheets skills.
• Strong attention to detail.
• Good customer communication skills.
• Ability to work independently and take ownership.
• Telugu + English communication.
• Comfortable working from our Hyderabad office.

Strongly Preferred

• D2C experience.
• Fashion / ethnic-wear / saree experience.
• Shopify, Dukaan or similar e-commerce platform experience.
• Shiprocket, Delhivery or similar shipping platform experience.
• WhatsApp customer support experience.
• Understanding of basic e-commerce / Meta Ads metrics.

Shopify or Shiprocket experience is preferred, not mandatory. Relevant hands-on e-commerce experience matters more.

Please Don't Apply If...

Your experience is mainly limited to:

• Data entry
• Only customer support
• Only social media management
• Basic computer operations
• Work that requires constant supervision

We are looking for someone who can spot a problem, understand the reason and take action.

What Success Looks Like in 90 Days

Within your first 90 days, you should be able to independently manage the core daily e-commerce operation:

Orders Inventory Fulfilment Customer Issues Returns/RTO Daily Reporting

The founder should not have to chase you for basic operational updates.

Hiring Process

Shortlisted candidates will complete a practical assessment covering areas such as:

• Inventory reconciliation
• Customer response
• RTO problem-solving
• E-commerce operations
• Basic Excel/data analysis
• SKU/product decision-making

We care more about how you think and solve problems than how impressive your CV looks.

No incentives are offered for this position.

Why Join Sirii?

• Work directly with the founder.
• Take genuine ownership from day one.
• Work closely with product, customers and e-commerce operations.
• Learn how an early-stage D2C brand is actually built.
• Your work will directly impact the company's growth.

If you are someone who takes ownership, solves problems without waiting for instructions and wants to build something from an early stage, we'd like to hear from you.

Apply only if you are comfortable with a full-time, work-from-office role in Hyderabad.