E-Commerce Office Coordinator - Fresher

Role Overview

• MSME Strategy Consultants is looking for a responsible E-Commerce Office Coordinator to support day-to-day e-commerce work.
• The candidate will coordinate with internal employees, update online records, assist with product and order-related data, communicate with customers or vendors when required, and help keep e-commerce tasks organized and on schedule.
• E-commerce coordinator work commonly includes maintaining accurate product information, supporting order tracking, handling customer queries, updating records, assisting promotions, and preparing basic sales or performance reports.

Key Responsibilities

• Coordinate daily e-commerce-related tasks with internal team members.
• Maintain and update product data, pricing, images, descriptions, inventory details, and online records as instructed.
• Support product listing and updates on e-commerce platforms, websites, marketplaces, or Shopify-based stores.
• Monitor incoming online orders and coordinate with the concerned internal team for order status, dispatch, delivery, return, or customer-related updates.
• Communicate professionally through calls, WhatsApp, emails, and online platforms with employees, customers, vendors, or delivery partners when needed.
• Maintain data in Excel, Google Sheets, CRM, and other company tools.
• Assist with order tracking, sales reports, stock updates, customer details, and daily task reports.
• Support the team in uploading promotional offers, discount codes, banners, and basic website/content updates.
• Ensure all product, customer, and order-related information is properly recorded and updated.
• Follow up with internal employees to ensure assigned e-commerce tasks are completed on time.

Required Skills

• Good computer knowledge, especially MS Excel, MS Word, email and Google Sheets.
• Basic understanding of e-commerce, online shopping platforms, product listings, or order handling is preferred.
• Good verbal and written communication skills in Hindi and English.
• Strong coordination and follow-up skills.
• Ability to maintain records carefully and work with attention to detail.
• Willingness to learn e-commerce tools, CRM software, and online selling processes.
• Responsible, organized, and comfortable working from the office full-time.

Who Can Apply

• Freshers, graduates, or candidates pursuing graduation can apply.
• Male and female candidates are welcome.
• Candidates with basic knowledge of Shopify, Amazon, Flipkart, Meesho, product listing, CRM, or online order handling will be an added advantage.
• Candidates must be available for full-time, in-office work at Netaji Subhash Place, New Delhi.
• Candidates from nearby areas such as Pitampura, Rohini, Shalimar Bagh, Ashok Vihar, Model Town, Wazirpur, and surrounding locations will be preferred.