E-Commerce National Key Account Manager

Role Overview

We are seeking an E-Commerce National Key Account Manager to drive business growth across leading E-commerce and Quick Commerce platforms. The role will primarily focus on Key Account Management, Marketplace Operations, Catalogue Management, Sales Growth, Commercial Planning, and Platform Relationships.

Key Responsibilities

Key Account Management

• Manage relationships with major E-commerce and Quick Commerce platforms.
• Act as the key point of contact for assigned key accounts.
• Drive account-wise sales, revenue growth, profitability, and business development.
• Coordinate with platform account managers for business plans, negotiations, launches, and growth opportunities.
• Identify opportunities to expand product assortment and improve account performance.

Key Account Management

• Manage end-to-end operations across Amazon,Flipkart, Blinkit, Zepto, Swiggy Instamart, and other relevant platforms.
• Monitor daily sales, orders, revenue, margins, and marketplace performance.
• Plan and execute platform-specific promotions,deals, discounts, and visibility activities.
• Track marketplace performance and implement corrective actions wherever required.
• Ensure smooth resolution of operational and account-related issues.

Catalogue Management

• Manage and maintain accurate product catalogues across all online platforms.
• Ensure product titles, descriptions, images, pricing, attributes, and other content are updated.
• Improve product visibility, search ranking, and conversion.
• Coordinate new product launches and ensure timely listing across platforms.
• Monitor catalogue health and resolve listing-related issues.

Business & Data Analysis

• Analyse sales and marketplace data to identify growth opportunities.
• Track competitor pricing, assortment, promotions,and market trends.
• Monitor account-level profitability and promotional spends.
• Prepare regular MIS and performance reports for management.
• Use data-driven insights to improve sales and marketplace performance.

Cross-Functional Coordination

• Work closely with Marketing, Finance, Design, Supply Chain, and Operations teams.
• Coordinate inventory planning to maintain product availability and minimize stock-outs.
• Ensure timely execution of business initiatives.

Required Skills & Experience

• 5-7 years of experience in E-Commerce, Marketplace Management, or Key Account Management, preferably in FMCG.
• Strong hands-on experience managing E-commerce and Quick Commerce accounts.
• Proven experience in Key Account Management and commercial negotiations.
• Strong understanding of Marketplace and Catalogue Management.
• Experience with Amazon Seller Central is preferred.
• Full-time MBA / PGDM is Preferred
• Good understanding of online sales, pricing,promotions, inventory, and marketplace metrics.
• Strong analytical skills with good proficiency in MS Excel.
• Excellent communication, negotiation, and stakeholder-management skills.
• Ability to manage multiple platforms and accounts independently .

Key Performance Areas

• E-Commerce & Quick Commerce Sales Growth
• Key Account Performance
• Revenue & Profitability
• Catalogue Accuracy & Optimization
• Product Visibility & Conversion
• Marketplace Operations
• Promotional Effectiveness
• Inventory Availability
• Platform Relationship Management