E Commerce Manager

Experience: 8-10 Years
Location: Bangalore
Function: E-commerce

Role Purpose

We are looking for an experienced E-commerce Manager to lead and scale our E-commerce business. The role will own the E-commerce P&L, revenue growth, channel strategy, customer acquisition, marketplace performance and overall digital business growth.

The ideal candidate should have a strong understanding of E-commerce, marketplaces, D2C, digital marketing and commercial management, with a proven track record of building and scaling online businesses.

Key Responsibilities

• Own the E-commerce business strategy, revenue and profitability across all online channels.
• Develop and execute a clear roadmap to scale the E-commerce business and deliver sustainable growth.
• Drive sales through marketplaces, D2C website/app and other digital channels.
• Own key business metrics including GMV, net sales, margins, conversion, AOV, customer acquisition and repeat purchase.
• Develop and manage relationships with key E-commerce and marketplace partners.
• Identify new E-commerce opportunities, platforms, partnerships and revenue streams.
• Lead online assortment, pricing, promotions, visibility and product/category strategy.
• Work closely with Marketing to develop customer acquisition, performance marketing, CRM and retention strategies.
• Use data and analytics to identify growth opportunities and improve conversion, customer experience and profitability.
• Partner with Supply Chain, Operations, Technology, Finance and Marketing to ensure seamless online fulfilment and customer experience.
• Monitor competitor activity, market trends and consumer behaviour and translate insights into business actions.
• Drive continuous improvement in digital customer journey, website/app experience and online conversion.
• Build dashboards and review business performance regularly, identifying corrective actions to achieve targets.
• Lead and develop the E-commerce team and create a strong performance-driven culture.
• Evaluate and manage E-commerce spends, ensuring strong ROI and commercial discipline.

What We Are Looking For

• 810 years of experience in E-commerce, D2C, Marketplace or Digital Business.
• Proven experience in building, scaling or managing an E-commerce business with clear revenue ownership.
• Strong understanding of marketplaces, D2C, digital marketing, customer acquisition and online merchandising.
• Strong commercial and analytical orientation with the ability to manage revenue and profitability.
• Experience in managing external marketplace/platform partners and negotiations.
• Strong understanding of E-commerce metrics, analytics and performance dashboards.
• Ability to work cross-functionally and influence senior stakeholders.
• Strong entrepreneurial mindset with a builder's approach – someone who can identify opportunities, take ownership and drive execution.
• Excellent communication, stakeholder management and leadership skills.

Key Success Measures

• E-commerce Revenue / GMV growth
• Profitability and contribution margin
• Customer acquisition and CAC
• Conversion rate and AOV
• Repeat purchase / customer retention
• Marketplace growth and channel expansion
• Digital marketing ROI
• New channel / business opportunities launched
• Overall E-commerce business growth and scale