E-Commerce Manager

Position: E-Commerce Manager

Location: Sector-46, Gurgaon

Experience: 1–3 years in E-commerce, preferably in Healthcare/Pharma/Medical/D2C

About The Role

We are looking for an E-Commerce Manager with a B.Pharm background to manage and grow our online healthcare/e-commerce business. The ideal candidate should have a good understanding of pharmaceutical/healthcare products along with hands-on knowledge of e-commerce operations, marketplace management, and online sales.

Key Responsibilities

• Manage day-to-day e-commerce operations across website and online marketplaces.
• Handle product listings, descriptions, pricing, inventory, and product information.
• Ensure accurate presentation of healthcare/pharmaceutical products and maintain regulatory compliance.
• Monitor online orders, cancellations, returns, refunds, and customer queries.
• Coordinate with sales, inventory, marketing, and operations teams for smooth order fulfilment.
• Track online sales, revenue, conversion rates, and other key performance metrics.
• Identify opportunities to improve online sales and product visibility.
• Coordinate with digital marketing teams for campaigns, offers, promotions, and product launches.
• Monitor competitor pricing, products, offers, and market trends.
• Maintain accurate inventory and coordinate with the warehouse/team to avoid stock-outs.
• Prepare regular e-commerce performance reports and share insights with management.
• Work towards increasing website/marketplace traffic, conversions, and overall revenue.
  
  

Required Skills

• B.Pharm qualification is mandatory/preferred.
• Strong understanding of pharmaceutical and healthcare products.
• Knowledge of e-commerce platforms such as Shopify, Amazon, Flipkart, or other marketplaces.
• Basic understanding of digital marketing, SEO, product listing, and online advertising.
• Good knowledge of MS Excel/Google Sheets.
• Strong analytical and problem-solving skills.
• Good communication and coordination skills.
• Ability to work independently and manage multiple tasks.
• Commercial understanding with a strong focus on sales and revenue growth.
  
  

Key Performance Indicators (KPIs)

• Monthly online sales and revenue growth
• Website/marketplace conversion rate
• Product listing accuracy
• Order fulfilment and cancellation rate
• Inventory availability
• Online customer satisfaction
• Marketplace ranking and product visibility
• ROI of promotional campaigns
  
  

Compensation & Location

Location: Gurgaon Clinic

Employment Type: Full-time

Skills: revenue,e-commerce,commerce,healthcare,campaigns,operations,online,sales