E Commerce- Key Accounts Manager

Role & responsibilities

New Relationship

• To bring in NTB MEs & manage existing portfolio MEs to increase wallet share
• Achieve channel objectives through team wrt targets on ARN, DBA, Integration, Activation, Volume, OBOS & Cross sell

Portfolio and Relationship Management

• Ensuring maximum share of volumes comes to the bank. 
• Focus is to increase portfolio volume & float from Merchants to gain bank share.
• Retaining the merchants to avoid competition poaching banks merchants.

Business Compliance

• Managing risk & compliance team and adhering their compliances for ME requirement.  
• Training merchants staff i.e. Government bodies / Educational institutes on digital initiates.

Channel Management

• Managing & engaging Channels mainly Branch banking
• Work on existing CA customers & offer them digital solutions to drive CASA float & volumes.
• Introduction of products to branch staff by joining in branch huddles
• Manage customer escalations as per agreed Major actionable.

Preferred candidate profile

Experience Required

Minimum experience of 3 to 6 years of Sales Direct and Portfolio management. 

• Exposure to direct selling, Sales in corporates or concept selling.
• Managing Relation across senior levels of the Organization. 
• Understanding of MS office and systems is a must.
• Exposure in project / Category / product management 
• Exposure to manage multiple teams across different functions