E-Commerce Executive

Location: Netaji Subhash Place, New Delhi
Job Type: Full-time | In-office
Experience Required: Minimum 1 year
Gender: Male and female candidates can apply
Preference: Candidates living near Netaji Subhash Place or nearby areas will be preferred.

Role Overview

• MSME Strategy Consultants is looking for a proactive E-Commerce Executive with at least 1 year of relevant experience.
• The selected candidate will manage and support e-commerce activities such as product listings, pricing updates, inventory coordination, online order tracking, customer communication, and performance reporting.
• E-commerce executives typically maintain online sales channels, product listings, pricing, stock levels, order fulfilment, customer experience, and marketplace performance.

Key Responsibilities

• Manage and update product listings across e-commerce platforms, marketplaces, and company websites.
• Upload and maintain product titles, descriptions, images, categories, attributes, variants, prices, and stock details.
• Ensure product information is accurate, complete, and consistent across all online channels.
• Coordinate with internal teams for inventory availability, order processing, dispatch, deliveries, returns, and replacements.
• Monitor new orders, cancellations, returns, pending shipments, and customer-related issues.
• Handle basic customer queries through WhatsApp, email, calls, or marketplace dashboards.
• Track inventory levels and coordinate for timely stock updates to avoid out-of-stock situations.
• Update product pricing, offers, discounts, coupons, and promotional campaigns as instructed.
• Monitor competitor listings, pricing, offers, customer ratings, and market trends.
• Coordinate with the content, design, marketing, warehouse, and customer-support teams for smooth e-commerce execution.
• Prepare daily, weekly, and monthly reports on orders, sales, stock, returns, listings, and marketplace performance.
• Identify and report issues related to product listings, inventory, pricing, orders, or marketplace account health.

Required Skills

• Minimum 1 year of experience in e-commerce, marketplace management, product listing, online sales, or a similar role.
• Experience with platforms such as Amazon, Flipkart, Meesho, Shopify, WooCommerce, or similar marketplaces is preferred.
• Good knowledge of product uploading, catalogue management, listing updates, pricing, and inventory coordination.
• Basic understanding of order management, dispatch tracking, returns, cancellations, and customer coordination.
• Good working knowledge of MS Excel, Google Sheets, email, and online seller dashboards.
• Strong attention to detail, coordination, and follow-up skills.
• Good written and spoken communication skills in Hindi and English.
• Ability to work independently, meet deadlines, and handle multiple tasks.

Who Can Apply

• Graduates or candidates with relevant e-commerce experience.
• Candidates with a minimum of 1 year of experience in online marketplace handling or e-commerce coordination.
• Male and female candidates are welcome.
• Candidates must be available for full-time work from the office at Netaji Subhash Place, New Delhi