E-Commerce Executive

Role & responsibilities

• Manage day-to-day e-commerce operations across marketplaces such as Amazon, Flipkart, JioMart, BigBasket and other online platforms.
• Create, update and optimize product listings, catalogue content, images, keywords and A+ content to improve visibility and conversions.
• Coordinate pricing, promotions, inventory availability and product information across marketplaces and the company website.
• Prepare and analyze sales reports, marketplace performance, CTR, ROAS, conversion funnels and category-wise data using Excel/Google Sheets.
• Manage and monitor marketplace advertising campaigns and budgets to achieve sales and ROAS targets.
• Coordinate with marketplace category managers and platform POCs for business growth, operational issues and account-related queries.
• Handle and follow up on returns, claims, shortages, damages, listing issues and other marketplace disputes.
• Conduct competitor analysis and identify opportunities for improving sales, visibility, pricing and product positioning.
• Support new marketplace onboarding, growth initiatives and profitability/margin analysis.
• Develop and track monthly sales targets and contribute to the overall e-commerce growth strategy.

Preferred candidate profile

• 1-5 years of relevant experience in E-commerce, Marketplace Management or E-commerce Operations.
• Hands-on experience with Amazon, Flipkart, Jio Mart, Big Basket or similar marketplaces.
• Good understanding of catalogue management, product listings, pricing, promotions and inventory coordination.
• Exposure to marketplace advertising, ROAS, CTR, conversion/funnel analysis and sales reporting.
• Strong analytical and numerical skills with the ability to interpret sales and marketplace dashboards.
• Good communication and coordination skills for dealing with marketplace/platform POCs and internal teams.
• Proactive, detail-oriented and ownership-driven, with the ability to manage multiple marketplace activities independently.
• Experience in Tea, Spices, FMCG, Grocery, Food & Beverage or D2C categories will be an added advantage.