E-Commerce Executive

Job description:

E-Commerce Executive

Department: E-Commerce / Digital
Industry: Jewellery
Employment Type: Full-Time
Location: Agra

Reporting To: E-Commerce / Marketing Manager

About the Role

We are looking for a proactive and detail-oriented E-Commerce Executive to manage day-to-day online store operations, product listings, order processing, customer coordination, and marketplace activities for our jewellery business.

Key Responsibilities

• Manage and maintain the company's e-commerce website and online product catalogue.
• Create, upload, and update product listings, including product names, descriptions, specifications, pricing, images, SKUs, and inventory.
• Ensure all product information is accurate, complete, and up to date.
• Manage product categories, collections, filters, tags, and website content.
• Monitor and process online orders from order placement to dispatch.
• Coordinate with the sales, warehouse, production, and logistics teams for smooth order fulfilment.
• Track inventory and update stock availability on the website.
• Monitor cancelled, pending, returned, and exchanged orders and coordinate their resolution.
• Handle customer queries related to products, orders, delivery, returns, and payments through available online channels.
• Monitor website performance, product visibility, and customer activity.
• Coordinate with the marketing team for offers, campaigns, banners, promotions, and new product launches.
• Assist in managing products on online marketplaces, if applicable.
• Prepare regular reports related to orders, sales, inventory, product performance, and website activity.
• Identify errors in product listings and take corrective action promptly.
• Maintain proper records of product data, orders, and e-commerce activities.
• Support the company in improving online sales and customer experience.

Required Skills

• Good knowledge of e-commerce operations and online selling.
• Basic understanding of product listing and catalogue management.
• Good knowledge of MS Excel / Google Sheets.
• Strong attention to detail and accuracy.
• Good written and verbal communication skills.
• Ability to coordinate with multiple departments.
• Basic understanding of digital marketing and social media will be an advantage.
• Ability to manage multiple tasks and meet deadlines.
• Experience with e-commerce platforms such as Shopify, WooCommerce, Amazon, Flipkart, or other marketplaces will be an advantage.

Preferred Experience

1-5 Years of experience in e-commerce, product listing, online operations, or a related field. Freshers with good computer and communication skills may also be considered.

Key Performance Indicators (KPIs)

• Accuracy and quality of product listings.
• Timely processing of online orders.
• Inventory and catalogue accuracy.
• Order fulfilment and coordination efficiency.
• Reduction in listing and order-related errors.
• Website/product catalogue maintenance.
• Contribution towards online sales growth.

Working Days

Tuesday to Sunday

Weekly Off: Monday

Candidate Profile

The ideal candidate should be responsible, organized, computer-savvy, detail-oriented, and comfortable working in a fast-paced jewellery e-commerce environment.Role & responsibilities

Preferred candidate profile

Perks and benefits