E-Commerce Executive - JG
IAssess Consultants LLP · Pune · onsite · Posted 70d ago
Not disclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About The Company
We are a fast-growing D2C FMCG food brand focused on delivering high-quality food products through both owned and third-party e-commerce platforms. The organization operates in a dynamic, customer-first environment and emphasizes innovation, digital expansion, and operational excellence across online marketplaces. With a strong presence across leading e-commerce and quick-commerce platforms, the company is rapidly scaling its digital footprint nationwide.
Roles and Responsibilities
Experience
We are a fast-growing D2C FMCG food brand focused on delivering high-quality food products through both owned and third-party e-commerce platforms. The organization operates in a dynamic, customer-first environment and emphasizes innovation, digital expansion, and operational excellence across online marketplaces. With a strong presence across leading e-commerce and quick-commerce platforms, the company is rapidly scaling its digital footprint nationwide.
Roles and Responsibilities
- Online Catalog Management
- Ensure product catalog hygiene across all e-commerce platforms
- Update product listings, descriptions, pricing, and availability
- Conduct regular audits to identify and resolve listing issues or inconsistencies
- E-Commerce Platform Operations
- Manage day-to-day operations on platforms such as Amazon, Shopify, BigBasket, Swiggy Instamart, Blinkit, and others
- Coordinate with platform points of contact (POCs) for promotions, campaigns, and operational alignment
- Resolve technical and operational issues in a timely manner
- Sales and Performance Optimization
- Drive sales growth through data-backed strategies and promotions
- Plan and execute initiatives to improve product visibility and conversion
- Identify and onboard new e-commerce platforms to expand digital reach
- Analyse sales trends and optimize listings for performance
- Customer Coordination
- Handle customer queries, complaints, and feedback across platforms
- Work closely with customer support teams to enhance the buying experience
- Implement strategies to improve customer satisfaction and online ratings
- Logistics and Order Fulfilment
- Coordinate with production, warehousing, and logistics teams
- Track and resolve issues related to delays, returns, and cancellations
- Monitor inventory levels to avoid stock-outs or overstocking
- Online Reputation Management
- Monitor brand reviews and ratings across e-commerce platforms
- Respond to customer feedback professionally and promptly
- Collaborate with marketing teams to maintain a positive brand image
- Data Analysis and Reporting
- Analyse sales and platform performance using Excel and related tools
- Prepare weekly and monthly performance reports
- Share actionable insights to optimize campaigns and product placement
- Cross-Functional Collaboration
- Work closely with marketing, production, warehouse, and logistics teams
- Coordinate with digital media teams on platform-specific promotions
- Stay updated on e-commerce trends and best practices
Experience
- Minimum 1 years of experience in e-commerce operations
- FMCG or D2C background preferred
- Hands-on experience with Amazon, Shopify, Swiggy Instamart, Flipkart, and similar platforms
- Bachelor's degree (BBA, BMS, or equivalent preferred)
Sourced from foundit
Skills
e-commerce inventoryblinkitPerformance ReportsEcommerce OperationsD2Cperformance optimizationCatalog ManagementOnline Reputation ManagementCustomer Coordinationplatform operationseCommerce ManagementinstamartbigbasketSwiggyLogisticsproduct listingsinventory forecastingorder fulfilmentShopifyCampaign ExecutionLogistics Coordinationdata analysisAmazonFMCGFast Moving Consumer Goodsonline catalogs