E-commerce Executive eBay & Etsy Operations

Department: E-commerce

Experience: 03-05 Years

Location: Mumbai

Employment Type: Full-time

Platforms: eBay USA & Etsy

Industry: Jewelry / Fashion / Lifestyle preferred

Job Summary

We are looking for an experienced Senior E-commerce Executive eBay & Etsy who can independently manage day-to-day marketplace operations and take ownership of account performance.

The candidate should have hands-on experience managing eBay USA and Etsy, preferably for jewelry or other high-value products.

Key Responsibilities

eBay USA

• Manage complete day-to-day eBay account operations.
• Create, optimize and maintain product listings.
• Manage titles, descriptions, attributes, variations, pricing and images.
• Monitor orders, shipping, returns and customer queries.
• Monitor account health, seller performance and policy compliance.
• Identify listing and catalog improvement opportunities.
• Manage promotions, offers and marketplace activities.
• Analyze sales and product performance.
• Identify opportunities to increase GMV and conversion.
• Coordinate with inventory, graphics and fulfillment teams.
• Prepare daily/weekly/monthly marketplace reports.

Etsy

• Manage Etsy shop operations and listings.
• Optimize titles, tags, descriptions and product attributes.
• Monitor orders, customer communication and reviews.
• Identify opportunities to improve Etsy traffic and conversion.
• Manage promotions and seasonal activities.
• Maintain catalog accuracy and inventory synchronization.

Candidate Requirements

• 3–5 years of hands-on marketplace experience.
• Strong experience with eBay USA is mandatory.
• Etsy experience preferred.
• Experience with international/USA marketplaces.
• Jewelry/category experience will be an advantage.
• Strong understanding of marketplace metrics and account health.
• Good Excel/Google Sheets skills.
• Ability to analyze sales data and identify business opportunities.
• Good written English and customer communication skills.
• Should be able to work independently and take ownership.

Key Performance Indicators

• Monthly GMV/revenue
• Listing quality and accuracy
• Number of productive/optimized listings
• Conversion improvement
• Order processing accuracy
• Account health
• Customer response and resolution
• Returns/cancellation control
• Etsy traffic and sales growth
• Marketplace compliance

Important: This is not purely a listing/execution role. The candidate should be capable of gradually taking full ownership of eBay & Etsy business performance.