E Commerce account manager

Role Purpose

Own the overall business performance of assigned brands across Amazon, Flipkart and other marketplaces, while coordinating with vendors, marketplace, procurement, warehouse and finance teams.

Key Responsibilities

• Own sales, margin and growth targets for assigned brands.
• Manage day-to-day relationship with brand/vendor partners.
• Prepare sales forecasts and coordinate purchase and replenishment.
• Monitor inventory, stock-outs and ageing.
• Coordinate with Marketplace team on pricing, promotions, listings, advertising and marketplace issues.
• Coordinate with Warehouse on inventory, dispatch, returns and operational issues.
• Track marketplace settlements, claims, discounts and other commercial issues with Finance.
• Identify problems and drive them to resolution, rather than simply escalating them.
• Prepare weekly/monthly brand performance reports and action plans.
• Ensure smooth execution during major marketplace events and peak seasons.

Key KPIs

• Sales vs Target
• Gross Margin / Contribution
• Inventory Availability & Turns
• Stock-outs
• Marketplace Performance
• Returns & Cancellations
• Vendor Fill Rate
• Overall Brand Growth

Ideal Candidate

• 1–7 years experience in e-commerce / marketplace / category management
• Hands-on understanding of Amazon and Flipkart
• Strong analytical and Excel skills
• Good vendor management and negotiation skills
• Strong ownership, follow-up and problem-solving ability
• Ability to coordinate effectively across Marketplace, Procurement, Warehouse and Finance

Core expectation:The Account Manager is the single point of ownership for the business performance of the assigned brands, while specialist teams execute their respective functions.