E comm

Key Responsibilities

1. Marketplace & Channel Operations

• Manage day-to-day operations across various e-commerce platforms (Amazon, Flipkart, IndiaMART, JioMart, or D2C store).
• Create, update, and maintain accurate product listings (titles, bullet points, descriptions, image assets, keywords, pricing, and SEO specifications).
• Ensure brand guidelines, proper categorizations, and compliance standards are maintained across all platforms.
• Monitor product ratings, customer reviews, and feedback; coordinate with customer support to resolve buyer grievances promptly.

2. Inventory & Order Management

• Coordinate with warehouse/supply chain teams to monitor stock levels and avoid stock-outs or overstock situations.
• Track order processing, dispatch status, returns, cancellations, and delivery timelines.
• Reconcile returned inventory (RTO/Non-Delivery) and coordinate claims for lost or damaged goods with marketplace portals.

3. Sales, Promotions & Campaign Management

• Coordinate and execute marketplace promotional activities, deal participations (e.g., festive sales, flash deals), and banner visibility campaigns.
• Assist in managing sponsored ad campaigns (Pay-Per-Click/PPC) on platforms to increase product visibility and conversion rates.
• Track daily, weekly, and monthly sales metrics and prepare performance summaries.

4. Reporting & Analytics

• Prepare daily sales, inventory, and operational reports.
• Analyze sales performance, buy-box percentage, return rates, and customer acquisition costs.
• Identify top-performing and slow-moving SKUs and propose actionable strategies for growth.

Key Performance Indicators (KPIs)

• Sales Growth: Achievement of monthly and quarterly online revenue targets.
• Listing Accuracy & Health: Operational health account score on marketplace portals.
• In-Stock %: Stock availability percentage across active SKUs.
• Return Rate Management: Low RTO (Return to Origin) and defective return rates.

Required Qualifications & Skills

• Education: Bachelors degree in Business Administration, Marketing, Information Technology, or a related field.
• Experience: 13 years of hands-on experience managing e-commerce seller portals (Amazon Seller Central, Flipkart Zone, IndiaMART, Shopify, etc.).
• Technical Skills:
  
• Proficiency in MS Excel / Google Sheets (VLOOKUP, Pivot Tables, basic data analysis).
• Good understanding of basic E-Commerce SEO and keyword research tools.
• Familiarity with inventory management software or ERP systems is a plus.
• Soft Skills:
  
• Strong attention to detail and organizational skills.
• Good written and verbal communication skills.
• Ability to work cross-functionally with warehouse, sales, and logistics teams.