e-Client Services Professional

Job Summary

Job Title: e-Client Services

Country: IN

City: Mumbai

Skill Category: Global Markets

The eFX Client Services team is responsible for supporting Nomura's FX electronic trading offering to clients. This primarily means configuration of clients for trading on Multi Dealer Platforms, direct FIX/APIs and Nomura's single dealer platform - NomuraLive. The team provides real time first line customer support to clients and proactively monitors flows across platforms to identify and escalate issues.

Position Specifications

• Corporate Title: Associate
• Functional Title: Associate
• Experience: 3 - 5 years
• Qualification: Graduate B.Com/ B.Sc/ IT, or post-graduate MBA/CA
• Requisition No.: 11419

Role & Responsibilities

• Responsible for providing clients with access to electronic liquidity on Multi Dealer Platforms and Nomura Live (Nomura's FX trading platform). This involves daily interaction with sales and trading.
• Handling configuration of onboarding clients to trade with Nomura on electronic platforms- acting as the central point of contact for key institutional clients.
• First line customer support for clients requiring assistance with electronic trading. Partnering with sales, trading and technology to resolve client issues.

Key Objectives Critical to Success

• Ensuring that Nomura's eFX clients are granted electronic trading access in accordance with agreed procedures and policies in a seamless and efficient fashion - putting the client's experience first.
• Providing the eFX business and clients with real time support to facilitate a first class trading experience for the client.
• Build strong relationships with external and internal stakeholders to maintain an optimal operating model

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.