E-Business & Contact Center Person
Thomas Cook · Mumbai · onsite · Posted 52d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Manage and oversee the e-business and contact center operations for seamless customer service.
- Develop and implement effective strategies to enhance customer engagement and loyalty.
- Collaborate with cross-functional teams to resolve customer complaints and issues promptly.
- Analyze customer feedback and suggest improvements to products and services.
- Monitor and report on key performance indicators to optimize business operations.
- Ensure compliance with company policies and procedures in all aspects of e-business and contact center operations.
New JDs
Sourced from naukri
Skills
Customer ServiceCustomer Engagementshutteringcenter managementteam managementCustomer ComplaintsTrainingBusiness DevelopmentE-businessOperations ManagementcomplianceBusiness OperationsBranch ManagementContact Center Operations
About Thomas Cook
Thomas Cook
Travel & Tourism
2.3k+
employees
1881
145 years old
Mumbai, Maharashtra
India
About
Thomascook.in offers Tours and travel, Flight Bookings, Hotels, Forex, Visa & a lot more to their customers.
Industries
Travel & TourismTravel & Tourism / Hospitality
Employee ratings
1,008 reviews
4.0/ 5
Culture
3.8
Career growth
3.2
Work-life
3.7
Employees rate it well for
Salary125Work Culture101Senior Management82Work Environment81Work Life Balance79
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