E-Bus RTC Depot Workshop/Service Manager

JOB DESCRIPTION SERVICE MANAGER

Position: Service Manager

Department: Operations & Maintenance

Industry: Electric Bus / Public Transport

Location: Depot / Project Location

Reporting To: Project Head / Operations Head

1. Job Purpose

To manage the complete service and maintenance operations of electric buses at the depot, ensuring maximum fleet availability, timely preventive and breakdown maintenance, safety, quality, and compliance with OEM, company, and STU requirements.

2. Key Responsibilities

A. Bus Maintenance & Fleet Availability

• Manage day-to-day maintenance of electric buses and ensure maximum fleet availability.
• Monitor preventive maintenance schedules and ensure timely completion.
• Supervise breakdown diagnosis, repairs, and road-side assistance.
• Ensure buses are released for operation within defined turnaround time.
• Monitor repeat failures and implement corrective actions.
• Coordinate with OEM technical teams for major technical issues.

B. Workshop Management

• Manage workshop activities, technicians, mechanics, electricians, helpers, and other maintenance manpower.
• Allocate jobs and monitor productivity of workshop personnel.
• Ensure proper usage and availability of tools, equipment, spares, and consumables.
• Maintain workshop discipline, housekeeping, and 5S standards.
• Ensure proper documentation of all maintenance activities.

C. Electric Vehicle Systems

Oversee maintenance of EV systems including:

• Battery and Battery Management System (BMS)
• Electric motor and drivetrain
• Vehicle Control Unit (VCU)
• Charging systems
• High-voltage electrical systems
• DC/DC converters and related electrical components
• Ensure strict compliance with high-voltage safety procedures.

D. Breakdown & Root Cause Analysis

• Monitor all bus breakdowns and ensure quick response.
• Conduct Root Cause Analysis (RCA) for major and repeated failures.
• Implement corrective and preventive actions.
• Maintain breakdown history and failure trend reports.

E. Team Management

• Lead and train maintenance teams to improve technical capability and productivity.
• Prepare shift-wise manpower deployment.
• Monitor attendance, discipline, performance, and productivity.
• Conduct toolbox talks and technical training sessions.
• Ensure adequate manpower availability in every shift.

F. Spares & Inventory

• Monitor critical spare parts and consumables.
• Coordinate with stores/procurement for timely availability of spares.
• Prevent unnecessary consumption and control maintenance costs.
• Maintain minimum stock levels for critical components.

G. Safety & Compliance

• Ensure compliance with all company, OEM, STU, and statutory safety requirements.
• Ensure technicians use appropriate PPE while working on high-voltage systems.
• Investigate maintenance-related accidents and incidents.
• Ensure safe isolation and electrical safety procedures are followed.

H. Reporting & MIS

Prepare and submit regular reports covering:

• Fleet availability
• Preventive maintenance status
• Breakdown performance
• Bus downtime
• Repeat failures
• Spare consumption
• Maintenance cost
• Workshop productivity
• Pending jobs
• Safety incidents

3. Key Performance Indicators (KPIs)

• Fleet Availability %
• Preventive Maintenance Compliance %
• Breakdown Rate
• Mean Time to Repair (MTTR)
• Mean Distance Between Failures (MDBF)
• Repeat Failure %
• Bus Downtime
• Maintenance Cost per KM
• Spare Parts Consumption
• Workshop Productivity
• Safety Compliance
• Customer/STU Complaints

4. Qualification & Experience

• Diploma / ITI / B.E. / B.Tech in Mechanical, Automobile, Electrical, or related engineering discipline.
• 4-9 years of relevant experience in bus, commercial vehicle, automotive, or EV maintenance.
• Experience in electric bus maintenance will be preferred.
• Strong knowledge of vehicle electrical and mechanical systems.
• Experience in workshop and manpower management.
• Ability to work in shifts and under operational pressure.

5. Key Skills

• Electric Vehicle & Automotive Maintenance
• Troubleshooting & Diagnostics
• Preventive & Breakdown Maintenance
• High-Voltage Safety
• Team Leadership
• Root Cause Analysis
• Workshop Management
• Spare Parts Management
• MIS & Reporting
• Problem Solving
• Communication & Coordination

6. Personal Attributes

• Strong leadership and ownership
• Good decision-making ability
• Safety-conscious approach
• Ability to work under pressure
• Discipline and accountability
• Strong coordination with Operations, OEM and STU teams
• Customer-focused and result-oriented approach