Dynatrace Consultant

Experience Required:

• Monitor application, infrastructure and service performance using Dynatrace.
• Experience in writing DQL for Dashboards creation.
• Synthetic monitoring and Real User Monitoring (RUM)
• Perform cause analysis by reading error Incident Management (ITIL / ITSM)
• Manage P1 / P2 incidents following ITIL Incident Management processes
• Perform incident triage, prioritization, escalation, and communication
• Update knowledge base articles and SOPs
• Create, update, and track incidents in ITSM tools (e.g., ServiceNow,)