Dynamics 365 Functional Consultant

Job Title: Senior Business Process Analyst

Key Responsibilities:

1. Work with Dynamics 365 and Power Apps to analyze, design, and implement business solutions
2. Manage Hyper Care incident processes, ensuring timely resolution of critical issues
3. Coordinate between developers, testers, and product owners throughout the project lifecycle
4. Gather and document business requirements, translating them into functional specifications
5. Conduct gap analysis between current and desired business processes
6. Create and maintain project documentation, including process flows and user stories
7. Perform system testing and support user acceptance testing
8. Provide training and support to end-users on new features and processes
9. Monitor system performance and recommend improvements
10. Stay updated on Dynamics 365 and Power Apps capabilities and best practices

Required Skills:

• Strong knowledge of Microsoft Dynamics 365 and Power Apps
• Experience in Hyper Care incident management
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to manage multiple projects and priorities
• Familiarity with Agile methodologies
• Bachelor's degree in Business, IT, or related field

Preferred Qualifications:

• Relevant certifications (e.g., Microsoft Certified: Dynamics 365 Functional Consultant)
• Experience in change management and process improvement
• Knowledge of data analysis and visualization tools
• Experience in Sales and Field Service modules.