Dynamics 365 CE Professionals

Responsibilities

• Provide technical & SME coaching for Delivery Partner (DP) Engineers/Advocates
• Partner with the SDM and CSS Training teams (CSS L&D and WWL) to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable.
• Case management duties
• Readiness Content
• Manage collaboration activities
• Contribute to Supportability activities (case analysis and case pattern recognition, deflection initiatives, and other Supportability improvements .

Success Measures:

• Customer Satisfaction meeting and exceeding all targets as set in SoW for DPs
• Handle 95% of escalations to PTA team without intervention from Organizations Internal teams except for Bugs and product defects

Skills:

• Customization Capabilities: Mastery in configuring and customizing Dynamics 365 CE entities, forms, views, fields, relationships, business rules, and processes to tailor the system according to business needs.
•  Solution Design: Ability to design solutions and architectures within Dynamics 365 CE, including designing custom modules, integrations, and workflows to meet specific business requirements.
•  JavaScript and Client-side Scripting: Proficiency in JavaScript and client-side scripting to extend Dynamics 365 CE functionalities, customize form behavior, validate data, and enhance user experience.
• Plug-ins and Custom Workflow Activities: Knowledge of developing and implementing server-side logic using plug-ins and custom workflow activities to automate complex business processes and data manipulation.
•  Web API and RESTful Services: Understanding of Dynamics 365 CE Web API and RESTful services for integrating with external systems, data retrieval, and manipulation.
• Customization Development Tools: Experience with tools like Visual Studio, Power Apps Maker, Power Platform CLI, and XRM Toolbox for advanced customization, development, and deployment.
•  Canvas and Model-driven Apps: Proficiency in creating canvas apps and model-driven apps using Power Apps, tailoring user interfaces and designing user-friendly experiences.
• Data Migration and Data Integration: Skills in migrating and integrating data between Dynamics 365 CE and other systems using tools like Data Import Wizard, SSIS, Azure Data Factory, etc.
• Power Automate Integration: Ability to integrate Power Automate workflows and automate business processes within Dynamics 365 CE using flow connectors and triggers.
•  Debugging and Troubleshooting: Proficiency in diagnosing, debugging, and resolving issues related to customizations, plug-ins, workflows, and data migration within Dynamics 365 CE.
•  Security and Access Control: Implementing security measures, managing user roles, permissions, and ensuring data security and compliance with industry standards within customizations.