Dy. Manager - Customer Quality

1. Customer Complaint Management
Receive, log, analyze and drive resolution of customer complaints using 8D methodology. 2. Cross-Functional Coordination
Collaborate with internal departments (Production, QA, R&D, Service) for resolution of customer issues and implementation of corrective actions.

3. Customer Complaints Analysis
Monitor and review the customer highlighted issues & customer complaints data to initiate improvements.

4. Customer Audit Handling
Coordinate and lead customer audits; ensure timely closure of NCs and system compliance. 5. Root Cause Analysis & CAPA
Drive structured problem-solving (5 Whys, Fishbone, etc.) and ensure implementation & effectiveness of CAPA.

6. Customer Reporting & Communication
Regularly update customers on progress, provide quality reports, and maintain a healthy relationship.

7. Internal Reporting & Dashboard Management
Prepare quality metrics, MIS, presentations, and support management reviews.

8. Training & Team Development
Coach team members on customer handling, audit readiness and QMS tools.