Dy Manager-Customer Experience

• Act as the direct and primary point of contact for customer s, managing all post-sale tickets and customer interactions.
• Receive and log customer queries, concerns, and requests in the ticketing system.
• Coordinate with the Operation Teams for resolution of queries
• Maintain accurate, timely updates on ticket status and resolution, ensuring proactive communication with customer s.
• Escalate complex or high-priority issues to Vertical Leads, providing full context and history as required.
• Monitor recurring issues and identify root causes and recommending preventive solutions where feasible.

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