Dv360/ Digital Marketing

Key Responsibility

● Advanced Platform Troubleshooting: Diagnose and resolve complex errors related to

campaign architectures, Insertion Orders (IOs), and Line Items (LIs) within DV360.

● Google Ads & Ecosystem Bridging: Identify and troubleshoot tracking, conversion

synchronization, and audience segment population issues routing between Google Ads,

Campaign Manager 360 (CM360), and DV360.

● Creative & Ad-Serving QA: Root-cause investigate creative rejects, ad-serving delivery drops,

and tracking bugs involving standard display, rich media, dynamic creative optimization (DCO),

and VAST/VPAID video tags.

● Deal & Inventory Management Support: Troubleshoot programmatic private marketplace

(PMP), Programmatic Guaranteed (PG), and Open Auction deal health, focusing on floor price

drops, bid requests, filtering reasons, and SSP/exchange connection errors.

● Data Analytics: Identify broken Floodlight tags or attribution mismatches.

● Cross-Functional Escalation: Collaborate directly with Product Specialists, Engineering, and

Ad Approval/Policy teams to surface product bugs, process beta requests, and resolve high-severity account blocks.

● Strategic Client Consultation: Guide top-tier agencies and enterprise advertisers on

programmatic best practices, account structuring, and frequency capping optimization tactics.

Required Skills & Experience

• DV360 experience is mandatory.
• 2–4 years of dedicated DV360 technical support or campaign management experience.
• Strong hands-on experience with Display & Video 360 (DV360).
• Good understanding of Google Ads and the Google Marketing Platform ecosystem.
• Knowledge of CM360, Google Tag Manager (GTM) and Google Analytics (GA4) is preferred.
• Understanding of programmatic advertising, RTB, SSPs and the programmatic auction lifecycle.
• Excellent English verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Experience handling support through phone, chat and email.