Duty Officer

Role & responsibilities

• Responsible to supervise the functions of the department employees, facilities, operations and cost on a day- to-day basis.

• Responsible to monitors and to control, on an on-going basis:

a) Quality levels of products and services.

b) Ensuring guest satisfaction.

c) Ensuring sanitation, cleanliness and hygiene of the entire area under his purview.

d) Ensuring optimum performance in specific jobs assigned to him.

e) Complying with laid down systems and procedure.

• Responsible to assist the Duty Manager / Cinema Manager in setting targets/ goals for the department and make continuous effort to achieve the same.
• Responsible for minimizing transaction time and to introduce new techniques of productive selling.
• Responsible for conducting employee orientation for all new joinees and staff trainings for all existing employees on a regular basis to ensure appropriate staffing and increased productivity.

• Responsible for Liasioning with the Duty Manager / Cinema Manager for operational decisions and such factors as:

a) Re-ordering quantity.

b) Promotions.

c) Competition and trend analysis.

• Responsible for Store:

a) To ensure that incoming products are checked against standard purchase order/suppliers invoice/deliver note.

b) To inform the department concerned when goods are rejected due to wrong deliveries or difference specification/standards.

• Responsible for maintaining minimum stock levels of all items and should participate in inventories (Stock Take) on daily/weekly basis.
• Responsible for ensuring proper hand-over and take-over during shift change.
• Responsible for maintaining cleanliness and hygiene standards in all areas of operations
• Responsible for ensuring operational readiness for all entries and intervals during the shift.
• Responsible for providing inputs to the MOD for food ordering quantities and for programming.