Duty Manager

Job Summary We are seeking an experienced Duty Manager to oversee daily operations in our hospitality facility. The ideal candidate will manage staff, ensure excellent guest service, and maintain the smooth functioning of the facility during assigned shifts. This role is crucial for delivering a high-quality experience to our guests and ensuring operational excellence. Key Responsibilities - Supervise daily operations and ensure smooth functioning during the assigned shift. - Manage and coordinate teams across food and beverage, housekeeping, front office, and other operational departments as applicable. - Handle guest complaints, resolve service issues, and ensure guest satisfaction. - Monitor staff attendance, allocate duties, and supervise team performance. - Ensure compliance with company standard operating procedures, hygiene standards, and safety procedures. - Coordinate with kitchen, maintenance, security, and other departments to resolve operational issues. - Monitor service quality and ensure a positive guest experience. - Maintain shift reports, incident records, and operational documentation. - Handle emergencies and escalate critical issues to senior management. - Conduct proper shift handovers and communicate pending tasks to the incoming team. Required Skills - 3-6 years of relevant experience in hospitality operations. - Previous experience as a Duty Manager, Assistant Duty Manager, or Operations Supervisor preferred. - Strong team management, communication, and problem-solving skills. - Good guest-handling and complaint-resolution abilities. - Knowledge of operational procedures, hygiene standards, and service quality. - Willingness to work in rotational shifts, including weekends and holidays, as required. Interested candidates with relevant hospitality operations and team-handling experience are encouraged to apply. Please share your updated CV.

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