Duty Manager

Job Summary


Responsibilities

Operations Management

• Oversee and coordinate day-to-day operations within the assigned department or facility.
• Monitor workflows, ensure efficient utilization of resources, and implement process improvements as needed.
• Ensure compliance with established policies, procedures, and safety standards.
• Address operational challenges in a timely and effective manner.

Team Management

• Recruit, train, and supervise a team of employees.
• Set performance expectations, provide ongoing feedback, and conduct regular performance evaluations.
• Foster a positive work environment, fostering teamwork, and motivating staff to deliver exceptional service.
• Develop staff schedules, ensuring adequate coverage and efficient use of labor resources.

Customer Service

• Act as a primary contact point for customer inquiries, complaints, and escalations.
• Demonstrate a customer-centric approach while resolving issues promptly and effectively.
• Maintain strong customer relationships and strive to exceed customer expectations.
• Implement strategies and initiatives to enhance customer satisfaction and loyalty.

Problem Solving and Decision Making

• Identify operational challenges and develop effective solutions.
• Analyze data and trends to inform decision-making.
• Make timely and informed decisions to resolve issues, using sound judgment and considering the impact on stakeholders.

Collaboration and Communication

• Collaborate with other managers and departments to align goals and objectives.
• Communicate effectively with internal and external stakeholders to ensure smooth operations.
• Provide regular updates and reports to senior management on operational performance.

Qualifications

• Bachelors degree in a relevant field (preferred) or equivalent work experience.
• Proven experience in operations management or a related role.
• Strong leadership and team management skills.
• Exceptional problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to handle multiple priorities and adapt to a dynamic work environment.
• Proficient in using computer systems and software for data analysis and reporting.

Location


Scheduled Weekly Hours


Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.