Duty Manager

Responsibilities

As a Duty Manager, your main responsibilities will include:

Operations Management

• Oversee and coordinate day-to-day operations within the assigned department or facility.
• Monitor workflows, ensure efficient utilization of resources, and implement process improvements as needed.
• Ensure compliance with established policies, procedures, and safety standards.
• Address operational challenges in a timely and effective manner.

Team Management

• Recruit, train, and supervise a team of employees.
• Set performance expectations, provide ongoing feedback, and conduct regular performance evaluations.
• Foster a positive work environment, fostering teamwork, and motivating staff to deliver exceptional service.
• Develop staff schedules, ensuring adequate coverage and efficient use of labor resources.

Customer Service

• Act as a primary contact point for customer inquiries, complaints, and escalations.
• Demonstrate a customer-centric approach while resolving issues promptly and effectively.
• Maintain strong customer relationships and strive to exceed customer expectations.
• Implement strategies and initiatives to enhance customer satisfaction and loyalty.

Problem Solving and Decision Making

• Identify operational challenges and develop effective solutions.
• Analyze data and trends to inform decision-making.
• Make timely and informed decisions to resolve issues, using sound judgment and considering the impact on stakeholders.

Location

Pune, MH

Scheduled Weekly Hours

48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.