Duty Manager

Role & responsibilities

• Manage day-to-day cinema operations and ensure smooth functioning of all operational areas.
• Supervise Box Office, Concessions/F&B, Floor Operations and Housekeeping.
• Lead daily team briefings and communicate targets, priorities and operational requirements.
• Ensure excellent customer service and timely resolution of customer complaints.
• Monitor staff grooming, discipline, attendance and performance.
• Prepare and manage manpower rosters for optimum staff utilization.
• Monitor manpower costs and ensure effective manpower deployment.
• Manage cash floats, imprest, shift banking, reconciliation and shortage control.
• Ensure strict compliance with cash-handling procedures and prevent revenue leakage.
• Monitor product quality, cleanliness, hygiene, sanitation and service standards.
• Drive F&B sales through suggestive selling, merchandising and promotional initiatives.
• Monitor stock levels and support regular inventory checks.
• Ensure compliance with company SOPs, statutory and legal requirements.
• Maintain operational records, registers and required documentation.
• Ensure proper display of promotional, commercial and operational communication.
• Coordinate with Programming, Marketing, Security, Housekeeping and other support teams.
• Conduct regular operational and compliance checks.
• Support employee induction, training, coaching and performance management.
• Handle operational issues and customer escalations professionally.
• Coordinate with local authorities/statutory bodies whenever required.
• Take complete responsibility for cinema operations during assigned shifts.
• Maintain a hands-on approach during peak hours, weekends and holidays.
• Perform other duties assigned by the Cinema Manager.

Preferred candidate profile

2 - 5 years of supervisory/operations experience, preferably in:

• Cinema / Multiplex
• Hotels / Hospitality
• Food & Beverage
• Retail
• QSR
• Entertainment
• Customer Service

Candidates from Hospitality/F&B backgrounds with strong team-handling and customer-service experience are encouraged to apply.