Duty Manager

Role & responsibilities

The Duty Manager is responsible for managing the day-to-day operations of the cinema during the assigned shift, ensuring smooth show operations, excellent guest experience, effective manpower deployment, revenue performance, safety, hygiene, and compliance with company SOPs.

Preferred candidate profile

• Manage daily cinema operations during the assigned shift.
• Ensure all shows start on time and run smoothly.
• Supervise Box Office, F&B, Guest Service, Housekeeping and other teams.
• Allocate manpower and monitor staff attendance, grooming and discipline.
• Handle customer queries, complaints and escalations professionally.
• Monitor ticketing, F&B sales, cash handling and daily collections.
• Ensure cleanliness, hygiene and overall cinema standards.
• Coordinate with Security, Technical, Maintenance and Fire & Safety teams.
• Ensure compliance with company SOPs and safety procedures.
• Prepare shift reports and communicate operational issues to the Cinema Manager.

Qualification & Experience :

• Graduate in any discipline.
• 4-6 years of experience in Cinema, Retail, Hospitality, QSR or related operations.
• Good communication, leadership and customer-handling skills.
• Willing to work in rotational shifts, weekends and holidays.